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Terms and Conditions

Travel Insurance is compulsory and Surfindo must be advised of your policy details before or on your arrival date. FULL MEDICAL EVACUATION INSURANCE is advised for surfing related injuries and tropical illnesses.

Be advised some airlines flying the Bali - Lombok route will charge Rp25,000 excess luggage charge per board. Some airlines will not accept boards longer than 200cm (6'6") due to the size of their cargo holds. Please advise us ASAP if you wish to bring boards longer than 200cm.

Surfindo Terms and Conditions

  1. A current passport with at least six months validity is required for entry to Indonesia.
  2. A valid visa for Indonesia is required for entry to Indonesia.
  3. Surfindo acts as a coordinator of the travel components supplied by the various operators and shall not be held liable for any damage, injury, extra expense, loss, delay or irregularity relating from or in relation to such services.  Surfindo will not be liable or responsible for any problems arising from any computer related or Internet issues.  Surfindo will not accept responsibility or liability for any customer who contravenes any law or regulation of Indonesia.
  4. Surfindo reserves the right to cancel any tour if minimum group numbers are not met. In such instance, alternative suitable arrangements will be offered, or a refund of all money paid will be made to the customer. This refund will constitute full settlement with the customer and no further compensation claim will be entered into.  Surfindo will not be liable to compensate customers for any associated expenses incurred as a result of their booking.
  5. Bookings are accepted on the understanding the customer is aware that all travel is at his / her own risk and that they appreciate the possible risks involved in adventure travel and surfing in remote areas, and they undertake the trip of their own volition.
  6. Surfindo is not responsible for customers’ personal belongings, medical expenses, personal liabilities or any loss or damage to person or property caused by accident, transport failure, actions of local Indonesian chartered operators, delays, terrorism, wars, acts of God, civil unrest etc.
  7. Surfindo, at their discretion, can alter or vary the itinerary to suit weather/surf conditions, the wishes of the group, or civil conditions in the area visited, or any other reason that could affect the safety or well being of the group.
  8. If for any reason (sickness, accident, cancellation etc.) after departure, the customer is unable to complete the trip, NO REFUND can be made for any unused portion of the trip.  Surfindo will give whatever assistance they can but their main responsibility will be to the group.
  9. Customers must be aware that most areas visited are not regular surfer/tourist routes and facilities are likely to be basic. Transport is by local chartered vehicles and most meals available during the trip may be prepared Indonesian style.
  10. Costs not included in package prices: Excess baggage, Personal spending money, Travel Insurance, Airport departure taxes for international and domestic flights in Indonesia unless otherwise specified (Indonesia departure tax is currently Rp 150,000), Passport and Inoculation costs, Transfers and meals, except where specified, Personal costs incurred through delays in transport or mechanical breakdown.
  11. Customers under 18 years of age must be accompanied by a parent or guardian.
  12. All cancellations must be advised in writing by email or by mail:

Surfindo C/-

Rantung Beach Hotel

Jalan Raya Sekongkang

Sekongkang Bawah, Kab. Sumbawa Barat NTB


13. Domestic Airfares: Where a cancellation occurs after ticket issue a minimum of 25% to a maximum of 100% of the applicable airfare may be retained by the airline. This is a standard airline regulation. Payments made after the required date may result in changes to ticket price. In such cases the customer will be notified and any increase in ticket price will be paid by the customer.

14. Bookings cancelled at any time after confirmation, up to 60 days prior to departure but prior to any documents being issued will be subject to a $100.00 per person cancellation fee.

15. Bookings cancelled within 60 days of departure will incur a minimum fee of 50% of booking price per person and may forfeit an amount equal to that of costs incurred by Surfindo as part of the booking process.

16. No refund is available after the tour has commenced or in respect to any portion of the trip not utilised.

17. Please make all payments via Paypal, as per information supplied in confirmation email. A deposit of 50% is required to secure booking. This payment is non-refundable and can be paid through PayPal. Once payment has been received a booking confirmation will be dispatched by e-mail.

18. All changes to bookings after confirmation may incur a fee of AUD$40.00. If you wish to transfer to another trip operating within 12 months of your original departure date, the following charges will apply: AUD$100 per person for a transfer made between the time of booking and 45 days prior to your original departure date. Cancellation fees are incurred if the change is made less than 45 days of your original departure date.

19. Unsecured bookings will be held for 7 days or until required by other clients. Demand for prime time is heavy and it is recommended that bookings are made and deposits paid to avoid disappointment.

20. Full payment must be received no later than 60 days prior to your departure date. Prices quoted are in Australian dollars and are based on costs and exchange rates at the beginning of each calendar year.

21. Failure to pay balance as specified will result in loss of booking dates & deposit.

22. We will do our utmost to maintain the prices indicated, however prices may need to be adjusted due to circumstances beyond our control.  Surfindo reserves the right to amend prices, before or after your booking, until full payment is received.

23. Check in & Check out: Check in time is 14:00 hours and check out time is 12:00 noon. Late check out is subject to availability.

24. Our rates and these terms and conditions are subject to change without notice.

25. Payment or part payment constitutes acceptance of these terms.


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